Support
Refund policy
- Full refund when the eSIM has never connected to a network and the request is made within 14 days of purchase.
- Partial or case-by-case review when the eSIM was installed but could not connect due to a verified coverage or provisioning fault on our side.
- No refund after the first successful network connection, except where required by applicable consumer law.
- Refunds are issued to the original payment method; processing takes 5–10 business days depending on the bank.
- How to request: email support@telwhale.com with your order ID.